A passenger took to Twitter to complain to the Civil Aviation Minister about an issue she faced with Jet Airways regarding an error in her name on the flight ticket.
In response, the minister asked Jet Airways to get this sorted as per the latest DGCA rules
Airlines are not allowed to charge an additional amount for correcting an error in the name of a passenger while booking a ticket, said Aviation Minister Ashok Gajapathi Raju
Airlines are not allowed to charge an additional amount for correcting an error in the name of a passenger while booking a ticket, Civil Aviation Minister Ashok Gajapathi Raju said on Thursday.
The minister's comments on micro-blogging site Twitter came in response to a user who complained that an airline was "acting pricey" in rectifying the mistake in passenger name on a booked ticket.
"For the benefit of all passengers - As per DGCA regulations, Airlines cannot charge any additional amount for correction in the name of the same person, when the person brings this to the notice of the airline after booking the ticket," he said in a tweet.
Further, the minister said it is applicable for any error in the name of a passenger while booking a ticket.
"The correction has to be made without any additional charge," he said. The Directorate General of Civil Aviation (DGCA) is the country's regulator for the civil aviation sector.
Earlier, one Twitter user tagged the minister in a tweet stating that there was a mistake in her middle name and Jet Airways had been bothering her for 2 weeks to rectify the issue.
The user also said that such errors are common, and if the error is spotted before the journey the traveller should be able to provide a photo ID to get the mistake rectified.
In response, the minister tweeted, "@jetairways Please get this sorted out as per latest DGCA regulations on the subject" and followed it up with two tweets about the norms.
(With Agency Inputs)