Cab aggregator Uber on Monday announced that it has rolled out two new features — 'in-app chat' and 'multi-destination' — with a view to improving the experience for its riders in India. Using the in-app chat feature, riders can provide information like their exact location without incurring any call charges. Furthermore, it allows coordinating the pickup in a faster and cost effective, since one does not have to switch between apps or incur call charges. Interestingly, it will also be available for 'Pool' riders.
Also, both riders and driver partners will be able to see if their chats were delivered and read, helping confirm the receipt of the communication, Uber said in a statement.
"This features also means that regardless of where they are located across the globe, riders and drivers won't have to share their phone number with one another should they have to get in touch," it added.
How does it work? Now, through the In-App chat feature, a customer/rider can connect to the driver through the uber feed and then click on “contact” followed by “chat.” During a Pool ride, the driver will be able to differentiate between which rider sent the message. Also, both the rider and the driver will be able to see if their chats are read and delivered ensuring smooth communication between the two parties.
The multi-destination feature will enable riders to add multiple stops along their route, it said, adding that the same can be used while booking the trip. Through this new feature, users can now book multiple pickups by adding multiple stops along their route.
(With inputs from PTI)